Where to send your question.

Three ways in, and they are not interchangeable: each one reaches a different place and asks something different of you. Pick the one that matches your question and it lands right the first time.

No account needed

Pre-sale & general enquiries

Questions about compatibility, features, custom development, or partnerships, before you buy or sign up.

All customers

License & account help

Activation, site limits, downloads, renewals, billing, and other account questions, open to every registered customer.

Open a ticket

Active subscription

Technical support

Installation issues, conflicts, errors, or unexpected behaviour on a live site, for customers with an active subscription.

Get support

Already a customer? Sign in to view your tickets, or browse the docs. Most questions are answered there.

What happens after you send it.

Every ticket moves through four states, and you can see which one yours is in from your ticket list. Two of the transitions surprise people, so they are worth stating plainly.

Open: Your ticket has reached us and we have not replied yet. You can add more detail or attachments at any point.
In progress: We have replied and the ticket is active. It stays here while we go back and forth with you.
Resolved: We think it is finished, and you can disagree. Replying to a resolved ticket reopens it, so there is no need to start a new one.
Closed: Final. A closed ticket cannot be replied to, so anything further starts a new one. Tickets close on their own after 14 days of silence: either we replied and heard nothing back, or the ticket sat resolved that long.